Service

Products offering

According to your inquiry, we send you the offer of our relevant products for your reference, and we arrange the samples for your check. The samples are free charge, only the freight charges are collect.

 

Product Developing

We always keep on developing new items for the gardening, greenhouse, horticulture, agriculture, farm supplies. And we also arrange the new developing for customer’s inquiry, research and make the samples together with manufacturing technician people until the customer is satisfied with the new samples.

 

Quality Control

Our strict quality control goes through the whole producing procedure, from raw material purchasing, every producing procedure, to the final packed products. So, when the quality has problems, we can find them immediately, and solve the problems in time, to make sure of the final good quality products to be shipped to our customers.

 

Order Arrangement

When a customer place the order, we check and confirm the delivery time to the customer, then, arrange the producing with our manufacturers, make the producing plan  according to the confirmed delivery time, tracking the delivery time of raw material, and the time of producing procedure and packing. Our logistic people track the loading time, transport to harbor, customs clearance operation, until the containers are shipped. And we take care of the shipment documents to customers to pick up the container at destination.  

 

Shipment Arrangement

According to the delivery schedule, we arrange the shipment with the shipping company, and inform customer the shipping schedule previously, update report to customers about the shipping status, taking care of the shipment documents to customer before the container arrives at the destination. If the products in one order have more models which could be made in different manufactures and in different location, we collect the all products to one place and consolidate them into one container.

 

After sales service

We pay attention to the feedback from customers after the products are received by customers. We do our best to improve our products according to customers’ comments. If any complains, we check carefully to find the solution.